March 3rd, 2025
Hi There,
Two-factor authentication (2FA) is now available on the Netcore CE platform to enhance account security. This extra security measure requires two forms of identification when logging in: safeguarding your account and protecting sensitive information. Starting April 15, 2025, 2FA will be the default setting for all panels.
To enable Two-Factor Authentication (2FA) on your panel, please contact our support team by emailing [email protected] and including your panel name.
Two-factor authentication strengthens your account security by requiring:
Your username and password
A code generated by an authenticator app (e.g., Google Authenticator, Microsoft Authenticator)
This ensures that your account remains secure even if your password is compromised.
Via App Code-Based Authentication: Use an authenticator app like Google Authenticator or Microsoft Authenticator to generate a secure OTP. (Recommended for enhanced security)
Via Email OTP Authentication: Receive a one-time password at your registered email address.
Backup Codes: A set of 10 single-use codes for emergency login scenarios.
For Admin Users: The CE panel admin must log in and configure 2FA methods in the Account Configuration section.
For Non-Admin Users: After logging in to a 2FA-enabled panel, follow the on-screen instructions to set up app-based authentication or email OTP authentication.
For detailed step-by-step instructions, refer to our 2FA Setup Guide.
If you have any questions or need assistance during this transition, please contact our support team at [email protected]. Or visit 2FA Setup Guide.
We appreciate your continued partnership and look forward to serving you even better in the future.