WhatsNew

Follow new updates and improvements to Netcore Cloud.

March 24th, 2025

Release Notes: WhatsApp Template Link Tracking & Personalization
Release Date: March 21, 2025


Overview: We’re excited to introduce a more efficient way to manage and track links in your WhatsApp templates. Whether you use static or dynamic links, or need full personalization, the new "Track Any Link" option ensures all your links are trackable, no matter the type.


Key Updates:

Dropdown Option Renaming:

  • Static Link (No Tracking)

  • Dynamic Link (No Tracking)

  • Track Any Link

Track Any Link Functionality:

  • You can now add a Website URL to your WhatsApp templates when you select "Track Any Link." This URL can be:

    • Personalized using CSV uploads.

    • Automatically integrated into your CPaaS campaigns for easier tracking and reporting.

Template Integration:

  • The Website URL will be inherited by default when creating new templates, ensuring that every campaign or template can take advantage of personalized links.

  • The CSV file now supports URLs, making it easier to upload and manage audience data for campaigns.


How This Helps You:

  • With this update, you can add a website URL to your WhatsApp templates, personalize it for your audience, and track it for better performance insights. This feature gives you full control over your link management, ensuring your campaigns are accurate and trackable.

  • The updated dropdown and new input field will guide you through the process, making it easier to create effective WhatsApp campaigns.


User Experience Enhancements:

  • The Track Any Link option allows you to include a URL in your WhatsApp templates, which can be customized and tracked seamlessly in your CPaaS campaigns. There’s no more guesswork about whether a link is being tracked or personalized—everything is handled automatically.

March 21st, 2025

Enhancements

Performance Improvements

Release Notes: WhatsApp Template Link Tracking & Personalization
Release Date: March 21, 2025


Overview: This update introduces the Track Any Link functionality to WhatsApp templates, enhancing the flexibility of link management across campaigns and journeys. Whether you need to swap links, personalize them, or track them in your campaigns, this feature ensures everything works smoothly.


Key Updates:

Dropdown Option Renaming:

  • Static Link (No Tracking)

  • Dynamic Link (No Tracking)

  • Track Any Link

Track Any Link Functionality:

  • The new Website URL Input Field lets you add a URL when "Track Any Link" is selected. The URL will be:

    • Integrated directly into CPaaS campaigns by default.

    • Personalized via CSV for advanced campaign targeting.

Integration with Campaign Editor (CE):

  • The Website URL added under "Track Any Link" will seamlessly pass into the CE for use in your campaigns and journeys.

  • You can now edit or swap URLs in your campaigns, giving you full flexibility to ensure links are accurate after launch.

Link Tracking in Campaigns/Journeys:

  • Button Links: The tracking-enabled option will be visible by default for button links.

  • Body Links: Variables in the body section will support HTTP/HTTPS link tracking. Invalid or missing inputs will automatically trigger link tracking for better control.


How This Helps You:

  • Campaign Flexibility: Now, you can easily edit or swap links even after the campaign has been set up. This helps ensure that your links are always accurate and trackable, providing clear insights into which links are being clicked or interacted with.

  • Personalization: Whether you're using attributes, payloads, or CSV files, you can fully personalize and track your links, improving the relevance and effectiveness of your WhatsApp campaigns.


User Experience Enhancements:

  • Clearer Tracking: A new message will appear in the body section of the campaign editor, informing users about link tracking and offering guidance for HTTP/HTTPS formatting.

  • The link tracking icon has been updated for clearer identification, ensuring that your link management process is intuitive.

March 19th, 2025

New Features

Enhancements

We have introduced Segmentation Autosuggest, a feature that helps you quickly find and select attribute or event values without needing to type exact names. This enhancement reduces manual effort, minimizes errors, and improves segmentation efficiency.

How It Works:

  1. Select an attribute or event property from the dropdown.

  2. Choose the appropriate operator (e.g., equals, contains, in the list).

  3. Start typing in the search box—matching values will dynamically appear.

  4. If results exist, they will be displayed in real-time.

  5. "No results" message will appear if no matches are found.

  6. Select one or more values from the dropdown depending on the operator (is vs is one of).

  7. If the required value isn’t listed, manually enter it and click "Use button" to proceed.

Example:

  • Selecting CITY as the attribute and typing "Bos" will suggest Boston if it exists in the system.

  • If a city like Arizona is not available, you will see "No value found," but you can still proceed by clicking "Use Arizona."

This feature enhances segmentation by making it faster, more intuitive, and less prone to errors. As this feature is currently in beta, please reach out to helpdesk@netcorecloud.com to enable it for your clients.

March 18th, 2025

New Features

We are thrilled to announce the release of Product Picker in UCE, bringing Static and Dynamic product insertion seamlessly into your email campaigns! This is a game-changer for marketers looking to easily deliver personalized product recommendations.

What’s New?

Static Product Insertion – Manually select products from your catalog and insert them directly into your email templates. Ideal for curated product promotions!

Dynamic Feed Creation & Use: Select products dynamically from your live catalog feeds to ensure real-time product availability in your campaigns.

Smart Handling for Campaigns & Journeys – If products go out of stock, Broadcast campaigns will auto-suspend, and Journeys will auto-stop, preventing broken experiences for users.

Works Across Both Broadcast & Journeys – Flexibility to use product recommendations across both types of email communications.

Who Can Use It Now?
This release is currently available only for clients active on PIM. If you are not on PIM yet, hang tight! Once PIC onboarding goes live in the 2nd week of April, we will start rolling this out to a wider audience.

Get Started: Product Picker Documentation

March 18th, 2025

Enhancements

Performance Improvements

We have expanded event management capabilities by introducing two new actions: custom event data deletion and customizable data retention periods. These enhancements provide better control over data storage and deletion.

New Event Actions:
1. Set a Custom Data Retention Period for Events

  • Choose how long event data is stored, with 1-month to 5-year options.

  • Default retention period: 12 months.

  • A maximum of 10 events can have a more than 12 months retention period.

  • Data is automatically deleted in the first week of the given month after the retention period ends.

  • System event “Product Purchase“ is retained permanently, and its retention period cannot be modified.

2. Delete Event Data for a Specific Duration

  • Permanently removes event data for a selected timeframe.

  • Review the impact of data deletion in the usage pop up in terms of active campaigns, journeys, etc.

  • The deletion process may take a few hours, based on the volume. Check Event Logs for status updates.

  • In this phase, event data cannot be deleted for specific events with a customized data retention period.

These updates ensure greater flexibility in managing event data while controlling retention and compliance needs.

March 12th, 2025

New Features

Performance Improvements

Target high-value customers to maximize engagement and retention.

Empower Your Growth Teams with Deeper Customer Insights
We're excited to announce the release of Aggregation-Based Segmentation, a powerful new feature that allows growth teams to create highly targeted user segments based on aggregated event properties. This enhancement provides deeper insights into customer behavior, enabling more effective and personalized campaigns. What is Aggregation-Based Segmentation?
Aggregation empowers you to summarize user behavior by applying mathematical operations (sum, average, minimum, maximum) to numerical event properties (e.g., price, amount, quantity). This allows you to define sophisticated segmentation rules based on metrics like total spend, average order value, and purchase frequency.

Key Benefits:

  • Enhanced Customer Understanding: Gain granular insights into user behavior by aggregating event properties.

  • Targeted Segmentation: Create highly specific user segments based on complex criteria.

  • Data-Driven Campaigns: Develop more effective, personalized marketing campaigns that resonate with your target audience.

  • Improved Conversion Rates: Reach the right customers with the right message at the right time.

Example Use Cases:

  • High-Value Customers: Segment users who have placed an order at least 2 times in the last 2 weeks with a total purchase amount exceeding $1000.

  • Average Spenders: Segment users who have placed orders in the last 3 months with an average spend between $500 and $700.

Technical Details:

  • Aggregation is available for behavioral and transaction events.

  • Aggregation operations apply to numerical event properties.

  • Supported aggregation operations: sum, average, minimum, and maximum.

Start leveraging the power of aggregated data to create more effective and targeted campaigns!

For detailed instructions, visit : Documentation

March 11th, 2025

New Features

We’re excited to announce the expansion of our Amazon S3 integration, which now supports importing contact data directly from S3 buckets! This enhancement simplifies large-scale data ingestion and eliminates the need for manual file uploads./

What’s New?

Seamless Contact Imports > Users can import contact data from their Amazon S3 storage into Netcore Cloud.
Automated Processing > The system automatically fetches and processes files from the configured S3 bucket.

Logs > View the import statuses of each imported file to better understand processing failures.This update enhances data automation and scalability, enabling seamless integration between your Amazon S3 storage and Netcore Cloud.

Start importing your contact data today!x

For detailed setup instructions, visit our documentation:

Get started with your imports today!