What's New

Campaigns used to be locked the moment you set them. One small change meant a four-step detour through suspend, clone, edit, reschedule, and a real chance of shipping the wrong version. Now, Netcore CE scheduled and suspended campaigns can be edited in a simple workflow.

What's New

• One-click edit, not a four-step workaround. Open any scheduled or suspended campaign, click Edit, make the changes you need, and save.

• Every field is fair game. Update Setup, Audience, Content, or Schedule in the campaign you already built, then reschedule with a single publish.

• A safety window that protects your sends. Editing stays open until 15 minutes before send, so last-minute fixes never collide with a live campaign.

For example, your email is scheduled for 2:00 PM, and you spot a broken offer code at 1:20 PM. Instead of rebuilding from scratch, you open the campaign, fix the code, and reschedule in under a minute. The fix ships clean, with no duplicates left behind.

Important Points to Remember :

• Send Time Optimization (STO)campaigns can't be edited, scheduled, or suspended.

• Saving moves it to Draft: When you edit a scheduled campaign, it drops to Draft status and is removed from the send queue. A Draft campaign does not send until you reschedule it, so always reschedule after saving, or the ca’t go out.

• The save is re-checked at save time: Opening the editor early does not buy you an unlimited save window. If the clock crosses into the final 15 minutes while you are editing, the save is blocked with an error, and your changes cannot be applied.

• The campaign stays live until a successful save: Opening Edit does not pause the send. If you open Edit, keep editing past the scheduled time, and never save, the original campaign goes out as scheduled, and your unsaved changes are discarded.

For example, the campaign is scheduled for 2:00 PM. You click Edit at 1:30 PM and begin making changes. At 2:00 PM, you have not yet saved. The campaign will be sent at 2:00 PM as originally scheduled, and your unsaved changes will be discarded.

Why it Matters Every minute spent cloning and recreating a campaign is a minute your time-sensitive send sits in limbo, and every duplicate is one more chance to publish the wrong version. In-place editing turns a fragile, multi-step workaround into a single confident correction.

Refer here for the documentation.

You can now configure Do Not Disturb windows separately for each day of the week, so your journeys only send messages during the allowed communication hours for that specific day.

For example, you can pause weekend communication completely, keep weekday messages active during business hours, or set different quiet-hour windows for high-engagement and low-engagement days.

What’s new

• Choose the exact days when messages are allowed to go out.

• Set different DND hours for each selected day.

• Copy one day’s schedule across the week to save setup time.

• Automatically hold messages triggered during quiet hours and send them when the next open window starts.

This helps you avoid disturbing customers at the wrong time, respect regional quiet-hour requirements, and continue delivering triggered journey messages without dropping them.

Go to Account Configuration to set up custom day-level DND windows for your journeys.

Most cart recovery solutions wait for an email to land hours after a shopper has moved on, losing the sale entirely. Netcore CE's Cart Reminder works in real time, showing a targeted message the exact second a shopper tries to leave your site. Stop waiting on slow CRM cycles to recover high-intent revenue before the tab closes.

What’s New

• Automatically trigger Behavior-Triggered Nudges only when a shopper has items in their cart and shows signs of leaving.

• Automatically feature Live Cart Visuals that display the exact product image, name, price, and total in the reminder so shoppers see precisely what they are about to leave behind.

• Built-in Smart Suppression automatically turns off the reminder when it is no longer needed, such as when a customer empties their cart or completes a purchase, ensuring you never nag a buyer.

• Easily customise Flexible Display Controls to limit how often reminders appear, so you stay helpful without being pushy.

• Instantly access Clear Revenue Tracking to see exactly how many sales, clicks, and conversions Cart Reminder brings in with dedicated tracking built to measure your direct ROI.

Why It Matters
Every abandoned cart is revenue you already paid to acquire, lost at the doorstep. Operating on a delayed cycle means losing to short consumer attention spans. Engineered to drive a 15% click-through rate and a 5% to 8% conversion uplift, Cart Reminder captures the warmest intent possible to secure checkouts before the session ends.

Navigate to Web Personalisation and Enable Cart Reminder to start recovering revenue in real time.

Refer the documentation here.

We have completely overhauled its core infrastructure to transform it from a basic query tool into an elite, personalized analytics partner. If you are still not using the Campaign Insight Agent daily, you are falling behind.

Instead of forcing you to hunt through dashboards or repeatedly type out the exact same filtering prompts, your insights assistant now acts like a seasoned data analyst who genuinely understands your specific role, your tracking preferences, and your workflow.

What’s New

• We have drastically crushed latency across the board. Get Blazing Fast, Ultra-Precise, and highly accurate performance data and campaign breakdowns in seconds, rather than waiting minutes.

• Mention your core target markets, geographic regions, or overarching brand goals once, and it locks that context intoLong-Term Memory. It will remember those exact preferences weeks and months down the line without ever needing a recap.

• In a workspace with dozens of teammates, the agent seamlessly differentiates between teammates using its on the same panel Smart User Recognition ability and remember your specific account role and communication channels.

• No two marketers prioritize the exact same numbers. The agent dynamically learns the specific KPIs you track most heavily and automatically leads with those metrics. When you ask for a campaign health check, the data points critical to your exact job are instantly pushed front and center.

• The agent now serves up Data-Driven Suggested Prompts, refreshed daily for your panel. Rather than generic templates, it catches real shifts in your numbers and writes the question for you, like "Why did my email open rates drop from 16% to 9% over my last 5 campaigns, and is it my audience or my content?" Your most important question is waiting for you even before you type.

  
  
  Why It Matters
  The agent evolves more as you interact with it. Marketers who lean in right now are building a deeply customized, context-aware AI asset that automates the headache of daily reporting. If you skip this update, you are actively choosing to waste hours re-typing the same filtering questions, re-explaining your goals, and fighting with manual analytics panels.

Read the complete documentation here

You want to send a Festive offer — 20% off for Gold members, free shipping for everyone else, in the user's preferred language, addressed by name. Today, that's four campaigns, four segments, four approvals.

With Liquid Tags, it's one template. Netcore renders the right version for every user at send time — automatically.

What's New

• Personalisation tags: Pull any user attribute — name, city, loyalty tier, lifetime spend — directly into your message. Every recipient sees their own version.

• Conditional messaging: Show different content to different users inside one campaign. Gold members see their points balance and an exclusive offer. Everyone else gets a different nudge.

• Fallbacks: When an attribute is missing, the message gracefully substitutes a default value you define. No blank names. No broken copy.

• Abort control: If a message can't go out without critical data — like a policy number — skip that user entirely and log the reason for review.

Note: Liquid Tags is available for App Push Notifications (APN) and WhatsApp in newly created campaigns and journeys. Email, SMS, and other channels are coming soon. To activate, contact your CSM or reach out to [email protected]

Existing campaigns are unaffected.

Refer to the Liquid Tags documentation to get started.

You no longer have to crop every iOS push image to 2:1. A new option lets you upload an image and display it exactly as-is — no resizing, no pixel loss — while the recommended 2:1 format remains available for campaigns where it fits best.
What's new

• New image dimension option: When uploading images for iOS campaigns, choose between the recommended 2:1 ratio or keeping your image's exact uploaded dimensions — square, portrait, or panoramic.

• All iOS rich media templates supported: Both options work seamlessly across all iOS App Push Notification (APN) rich media templates.

Note: Android push notifications continue to use the standard 2:1 format to maintain layout stability across devices.

Refer to the App Push Notification documentation here.

App Push notifications now support significantly larger images, allowing for sharper, higher-fidelity visuals across all rich media templates on both Android and iOS.

With this enhancement, you can:

• Upload single-image assets up to 500 KB (previously 40 KB).

• Upload up to 100 KB per image for Carousel (max 5 slides) and Multi-Icon templates.

Check product documentation here.

We have refined how message outcomes are reported for WhatsApp and RCS, aligning Netcore CE with industry standards. Previously, messages that could not be delivered, such as numbers that were not available on WhatsApp, were counted under Failed. This dragged down failed metrics, unrelated to the campaigns and journeys actual performance.

What is Changing

• Made Sent a deterministic, Netcore-derived metric — no longer dependent on channel webhooks.

• Clarified what Not Sent means and how it is reported.

• Introduced a new Bounce metric for WhatsApp and RCS.

• Updated the Failed % calculation to exclude bounced messages.

These changes apply uniformly across Campaigns and Journeys, across WhatsApp and RCS.

Impact Areas
You will see these changes reflected in:

• Campaign Summary and Detailed Reports — for WhatsApp and RCS campaigns.

• Journey Summary and Detailed Reports — for Journeys using WhatsApp and RCS nodes.

• Campaign listing page — Bounce now appears as a reporting metric.

  
  Heads up: After the release, your Failed count will reduce and Failed % may shift. This is expected — the underlying performance of your campaigns & journeys hasn’t changed, only how it’s reported. For more details, refer to detailed documentation.

  PS Note - It will be released on India IDC thursday (May 21) and next week it will be on EU and US idc.