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JPG Image Format Not Supported in WhatsApp Campaigns Anymore

Meta recently stopped supporting image formats of JPG type.

This impacts the following areas: -
  • 1. CEE Campaign Media Section.
  • 2. CPaaS Template Test Template Section.
  • 3. Journey WhatsApp Rich Media Section
As a workaround, we request customers to upload images in JPEG or PNG formats only until a permanent solution is implemented. Our team is actively working on resolving this issue, and we will provide updates on any further developments.