We’re excited to announce the launch of Product Recommendations in WhatsApp — enabling brands to deliver hyper-personalized product suggestions directly in the customer’s most engaging channel.

✅ What’s New

• Dynamic Recommendations in WhatsApp Carousel Templates

  • Powered by Unbxd, recommendations are fetched in real-time based on user behavior or catalog trends.

  • Fully compatible with both Broadcast and Journey-based campaigns.

  • No limitation on algorithms – all recommendation types supported in Email are now extended to WhatsApp.

• Use Case Ready

  • Enable use cases like Best Sellers, Trending Now, Frequently Bought Together, Recently Viewed, and more – straight into your WhatsApp campaigns.

  • Ideal for promotional blasts, personalized nudges, and post-purchase upsell journeys.

• Backend-Managed Fallback

  • If any required product attribute is missing, the system auto-selects the next best product — ensuring delivery is never compromised.

• Exclusive to CE (Netcore Cloud)

  • This feature is currently supported for web-based customers only and works for registered users via JS instrumentation.

  • App-based recommendation delivery is not supported in this release.

📄 Documentation

Everything you need to get started is available here:
🔗 Product Recommendations in WhatsApp – Setup Guide

Ready to make WhatsApp your highest converting recommendation channel?
Go live today. 🚀