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In Review

Fwd: Ticket ID-5001639 - Scheduled Reports Expiry Alert Not Triggered – SpiceMoney

Enhancement request for scheduled reports expiry alerts: Currently, there are no email alerts configured for scheduled reports - the system only updates the status on the UI. Request: Implement proactive notifications when a report is about to expire or has expired, allowing clients to take action in advance. Benefits: - Reduce manual follow-ups - Improve overall client experience - Prevent missed report renewals Issue reported for client SpiceMoney (panel: spicemoneysmart) whose scheduled reports expired on 12th January without any notification alerts being triggered. This enhancement would ensure clients are automatically notified before their scheduled reports expire, eliminating the need for manual tracking. Original sender: DEEPESH LAKHERA ([email protected]) Ticket ID: 5001639

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Feature Request

4 months ago

In Review

Request for Discussion – Multi-Panel with single Website Integration Requirement for BAGIC

Hi Team, I would like to bring to your attention that the current limitation around supporting multiple panel integrations on a single domain is creating a blocker for our expansion with BAGIC. Although we have suggested an alternative approach using API Activity, it does not fully meet the customer's requirements, and they are unable to proceed with this workaround. Request your support in assessing if any feasible solution or enhancement can be implemented to address this need, as it is critical for advancing our engagement with the customer. We have received a request from the customer regarding the setup of Acquisition, Cross-Sell, and Renewal campaigns across different panels, as these functions are managed by separate teams within BAGIC. However, the customer operates through a single website/domain. To support this, we will need to explore the feasibility of integrating the same website with multiple panels for event tracking and channel execution. Submitted by: DEEPESH LAKHERA ([email protected])

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Feature Request

6 months ago

In Review

Re: Critical Customer Feedback: Reachability Conditions in Segmentation

Got it Anand, i agree with your thoughts Let me discuss with team and come back with plan to handle this better. **Original Feedback Context:** Sharing critical feedback by Buser wrt Channel Reachable option in Segmentation - A major CE customer from LATAM ($6.34K MRR). **Issue:** The customer - Julia wanted to understand the overall non-reachable contacts (across channels) from her CE platform for which she created a segment with specific conditions. However, the sample preview of users shown below the segment count had records with Email and Mobile present, which was unexpected. This is primarily because even the blacklisted users are shown when we use "Does Not Exist" operator to check reachability (for email). **Suggestion:** Ideally, if the operator says "Does Not Exist" - We should not be grouping the blacklisted contacts under the segment. OR, the operator name should be changed as "Not Reachable" for "Does Not Exist" and "Reachable" for "Exist". **Reason:** When we say "Does Not Exist" - It has a general meaning that value is not present for the attribute/channel in question. It is misleading for the marketer to see values against Email and Mobile when they use "Does Not Exist" condition for validating non-reachability. **Sender:** DEEPESH LAKHERA **Original Reporter:** Anand R

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Feature Request

9 months ago

Ability to Track Unique Conversions in the Journeys

Problem Statement: Currently, Netcore CE reports the total number of conversions within a journey without distinguishing between unique users and multiple conversions by the same user. This leads to inflated metrics, making it difficult for clients to assess the true effectiveness of their journeys. As a result, performance reports may not accurately reflect user-level impact or enable realistic ROI evaluation. Use Case: Introducing a unique conversion count would allow clients to measure how many distinct users successfully completed a journey. By eliminating duplicate conversions, this enhancement would offer a more accurate view of campaign performance. It is especially critical for precise attribution, and seamless integration with external analytics and CRM platforms that rely on user-level data.

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Feature Request

about 1 year ago

In Review

Request to remove non-exist features under roles

Hi team, There are several features listed below that are part of Roles but does not exist when we open the feature. Hence, the Landbank team has requested to remove the features that are not available at the time for audit purpose. I have attached screenshot of Settings tab for your reference. a. Raman - There is no Raman Module within the Dashboard tab, kindly rename this to co-marketer b. Facebook - Facebook is in the access rights but it is not in the Settings Tab. c. Twitter - Twitter is in the access rights but it is not in the Settings Tab. d. Subscribe form - This is in the access rights but it is not in the Settings Tab. e. UDT – This is in the access rights but not in the Audience & Segmentation Tab. f. Paid Retargeting - This is in the access rights but it is not in the Profile (Account Configuration) Tab g. Custom Activity- Kindly change the name to events under settings tab. Regards, Mili Submitted by: Mili Kanoo ([email protected])

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Feature Request

5 months ago

2

In Review

Feature Request | Download Scheduled Reports by Campaign Tag

Hello Team, Client: **starmediasmt** The client has raised a feature request related to **scheduled campaign reporting**. Currently, when a scheduled report is configured, the report gets extracted for **all campaigns**. However, the client runs a **daily newsletter campaign** that is consistently tagged, and they would like the ability to **download scheduled reports filtered by a specific campaign tag**. At present, the reporting flow does not allow report extraction at a **tag level**, which makes it difficult for them to track performance of their daily newsletter independently. **Proposed enhancement:** Enable scheduled report downloads with the option to **filter campaigns by tag**, allowing clients to receive focused reports for recurring or always-on campaigns. This enhancement will significantly improve reporting flexibility for clients running high-frequency or always-on campaigns. Let us know if you need any additional details from our end. **Submitted by:** Meet Moonver ([email protected]) **Customer Success Manager**

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Feature Request

5 months ago

1

In Review

Feature Request – Combined Delivery Time and Weekday Controls for Campaign Scheduling

Hi team, I would like to raise a feature request based on recent feedback from our client **Evana (Jobint)**. Evana attempted to create a campaign using the platform's delivery controls to avoid sending emails during undesired hours and non-business days of the week. The recommendation provided was to use the DND settings to ensure messages are delivered only within the allowed hours. However, the current DND configuration does not support controlling or restricting the specific **days** on which emails can be sent. To address this gap, we would like to request a new feature that enables users to configure **both** conditions simultaneously: 1. **Allowed sending hours**, and 2. **Allowed sending days (e.g., weekdays only)**. This enhancement would give customers more granular control over delivery windows and ensure better alignment with their business rules and communication policies. Please let me know if any additional details are needed to proceed with the evaluation. Thank you! **RogΓ©rio Rocha** Head of Customer Success LATAM [NetcoreCloud](https://netcorecloud.com/) 5511980130542

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Feature Request

6 months ago

In Review

UXD - We are not getting activate option to test the AWS S3 integration.

Email from: DEEPESH LAKHERA Issue Description: We are not getting activate option to test the AWS S3 integration. Details from the email thread: - Customer is following the documentation: https://cedocs.netcorecloud.com/docs/integrate-netcore-in-amazon-s3 - They have given permission to ARN given in sample for the mentioned bucket - The activate option is missing from the interface - This is blocking their S3 integration testing - Multiple team members are involved including Helpdesk, DevOps, and Customer Success teams - This appears to be related to Tata 1MG x Netcore panel migration project Requested Action: Please check if there are any permissions pending or anything missing that would prevent the activate option from appearing in the AWS S3 integration interface.

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Feature Request

8 months ago