We're thrilled to introduce a highly anticipated feature in Customer Engagement (CE) Journeys - RCS Reporting! Now, you can delve into the performance metrics of your RCS messages within your journeys. Whether you're tracking Sent, Delivered, Read & Failed metrics, this release brings detailed insights to elevate your messaging strategies.

Key Features:

1. Comprehensive Reporting Metrics:

• Sent: Track the total number of RCS messages sent in your journeys.
• Delivered: Monitor the successful delivery of RCS messages to your audience.
• Read: Measure the engagement level as users interact with your RCS content.
• Failed: Identify and resolve any issues with message delivery.

2. Detailed Reports:

• Custom Detailed Report: Analyze detailed user-level data for your journey
• Detailed Summary Report: Obtain a quick overview of key metrics for efficient performance assessment.
• Nodewise Report: Dive into individual journey nodes to understand performance variations.
• Datewise Report: Track changes and patterns over time for strategic planning.

3. Applicable for Scheduled and One-Time Downloads

4. Summary-level reporting on Journey listing

Documentation